Refund & Cancellation Policy

Last updated: June 2026

1. Online payments

• Before service starts: Full refund if cancelled 24+ hours before scheduled time.
• Within 24 hours: 50% refund or reschedule to a mutually agreed slot.
• After service started: No refund unless service was not delivered or materially deficient.

2. Cash on completion

If you chose cash payment, pay only after verifying the Worker's identity and agreed scope. Disputes should be reported within 24 hours via Contact.

3. How to request a refund

1. Email support@skillwaala.in with booking ID, date, and reason.
2. We review within 3 business days.
3. Approved refunds are processed to the original payment method within 5–7 business days.

4. Worker no-show

If a verified Worker fails to arrive without notice, you are entitled to a full refund or free rebooking with another Worker.

5. Disputes

SkillWala may mediate disputes but is not responsible for quality of independent Workers' services. See Terms of Service.